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Total Quality Management (TQM) are management commitment through leadership, Quality control, inspection, employee training, customer focus, benchmarking as the basis for enhancing product quality. Organizational performance is measured by Customer Satisfaction, Corporate Social responsibility, Cost Reduction, and Employee Satisfaction.
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Total Quality Management is an essential tool that makes an improvement reaction to firms and companies. It is a technique of managing the future outcomes, and it does consist more features than just ensuring product and service quality, as it is a technique of running people and business processes in order to guarantee customer satisfaction in every phase.
TQM Research Paper Introduction. Another way to look at it total quality is a description of the approach, values and organization of a company that strives to provide customers with products and services that satisfy their needs. Total Quality Management has two fundamental operational goals, making sure that the design of the product or.
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Total Quality Management Practices’ Effects on Quality Performance and Innovative Performance.. Total Quality Management Total quality management (TQM) is one of the quality-oriented approaches that many organizations imply. TQM has attracted scholars because of the growing diffusion and acceptance in the business world.
This paper highlights the essence of TQM and explains how higher education institutions can improve the quality by implementing TQM principles. KEYWORDS: Higher Education Institutes, Total Quality management, Product dimensions, Service Dimensions, Quality dimensions. publications and transmission of academic rigour to do quality research.